Refund Policy

We want you to love your Sumotheia jewelry. If for any reason you’re not completely satisfied with your purchase, we accept returns and exchanges within 30 days of the delivery date.

To be eligible for a return, items must be unworn, unused, and in their original condition, with no visible signs of wear or damage. We reserve the right to refuse returns that do not meet these criteria.

To initiate a return or exchange, please contact us at [your email address] with your order number and reason for return. We will provide instructions for sending your item back. Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost in return transit.

Refunds will be processed to your original payment method once the returned item is received and inspected. Exchanges will be shipped after the original item has been approved for return.

Please note: Custom-made, personalized, or final sale items cannot be returned or exchanged. Earrings are non-returnable for hygiene reasons.

We’re here to help—if you have questions or concerns about your order, don’t hesitate to reach out.